About this diploma
What does a receptionist do?
A receptionist acts as the face of a company. On the telephone or in person, they are the first point of contact for clients, customers and employees. As such, a receptionist is responsible for providing a positive first and final impression to visitors.
Receptionists are also on the frontline of communications. It is their job to ensure information is passed quickly and accurately to the right recipients, while also dealing with enquiries and requests from clients and other colleagues.
Receptionist qualifications – what do you need?
While you don’t need any formal receptionist qualifications to be considered by employers, skills you gain with receptionist classes are often critical to your job application’s success.
What is a receptionist diploma course?
With Pitman’s receptionist diploma, you learn all the relevant administerial, IT and communication skills to improve your employability. Study our receptionist courses online or in one of our local centres to start your career development today.
Why take a receptionist course with Pitman Training?
- A highly respected training provider, a Pitman Training receptionist course instantly enhances your CV.
- Our receptionist training courses cover everything from how to reach typing speeds of 20-40+ words per minute to the basics of using Microsoft Word.
- You can combine our receptionist courses with a related Pitman Training course to further improve your employability. Receptionist training pairs well with General Office skills and PA courses.
- Courses run all year long across the UK in our professional receptionist course centres. Prefer to learn receptionist training courses at home? All courses are available online, too.
- All of our receptionist certification courses are CPD-accredited, earning you valuable CPD points that are highly regarded among employers.
- Study receptionist courses at your own pace. Whether it is full-time or part-time, Pitman Training fits around your schedule.
- Whether you learn online or at one of our training centres, you can always count on the support of our receptionist course advisors to guide your learning journey.
What skills will I gain by taking receptionist classes?
Our receptionist training diploma covers all the essential skills required, including effective communication, IT literacy and a working knowledge of business social media.
What do you study in receptionist training?
When you take our Effective Business Communication course, you learn how to communicate face-to-face, on the phone and online. Additionally, these receptionist classes teach the basics of business presentations, helping to improve confidence, both behind the receptionist desk and beyond.
You will also become more familiar with industry-standard IT programmes, such as Microsoft Word and Outlook, when you take our receptionist diploma. As for social media receptionist training, our Twitter for Business and Facebook for Business courses offer an opportunity to expand your skillset in the role, and to brush up on essential business marketing skills.
Along with our core receptionist courses, you also choose one additional elective course. These extra receptionist classes range from Speedwriting and Audio Transcription to Excel and Telephone Techniques.
To get started with your chosen receptionist classes, all you need to do is login to your myPitman account. Our online campus has everything you need to complete your receptionist diploma, whether you’re studying receptionist courses online or in-centre.
Receptionist training courses online
You can take your receptionist training online, or in our centres. Whichever type of receptionist course you choose, whether online or in-centre, our experienced course advisors are with you every step of the way. Just get in touch for a free, friendly career consultation with our training experts.
Aims and Objectives
The Pitman Training Receptionist Diploma will teach you superior skills to ensure you are able to effortlessly manage the most demanding tasks – making you a highly valued member of any business. As a Receptionist you’ll be at the frontline of communications; ensuring information is provided in the right manner, as well as dealing with enquiries and requests from clients and colleagues even when you’re busy with a range of tasks.
Courses Included
Effective Business Communication
This excellent course will raise your game when it comes to business communication skills, which is often top of the list of qualities demanded by employers.
Typaz
In just 25 hours speeds of 20-40+ words per minute are perfectly achievable, even if you have little prior experience. Comprising 10 lessons, you’ll also receive guidance on ergonomics, technique and accuracy.
alternative Typaz Speed
With our typaz speed course we'll increase your work-rate and help you learn to touch-type at up to 40-60 words a minute; what a difference that will make to your productivity and daily work!
Word
Our Microsoft Word course is designed to provide you with the essential skills you will need to be proficient in Word, in a work environment, in as short a time as possible.
alternative Word Expert
This training course in Microsoft Word will propel your Word skills forward to an advanced level. Over several lessons, you’ll become confident in a range of Word’s more sophisticated features.
Outlook
This flexible study Outlook course takes you through everything you need to use this popular email system as a work tool, from navigation and views through contacts and appointments, to tasks and folders.
Professional Receptionist Essentials
The Professional Receptionist Essentials course has been designed to give people the chance of becoming the best receptionist they can be. This course covers the relevant skills that potential receptionists will need, and provides students with scenarios that they may find themselves in. Unlike many receptionist courses, this course focuses on the job, the lifestyle and other aspects that students can expect when they become a receptionist.
alternative Professional Receptionist Seminar
This is a one-day seminar that takes an in-depth look at the vital role of the receptionist and the important contribution they make to the successful and effective running of any business. Speak to your nearest centre for details of the next seminar dates.
Twitter for Business
This short course takes you through the basics of how to get started with this popular social media platform, enabling you to make effective use of it for a number of different purposes.
alternative Facebook for Business
Learn how to use Facebook to promote and market your organisation. This course looks at how businesses can maximise their social media presence on this social media platform.
Elective Courses
In addition to the core courses you will also select one additional elective course of your own choice. Below are some recommendations but there is a wider list of courses available. Speak to a Course Advisor for more information.
Excel
Microsoft Excel is the world’s most popular spreadsheet program. This course is suitable for beginner to intermediate level.
Over 10 self-paced lessons you’ll learn how to format your spreadsheet to best display your information, handle simple and complex formulas, insert charts, learn how to insert functions such as IFERROR and much much more.
PowerPoint
Our comprehensive PowerPoint training course will help you get to grips with this popular presentation software. Learning with us will teach you how to produce exciting presentations for effective communication in business.
Sales Training
This is an online sales training course. It contains eight modules covering subjects such as the laws and ethics of selling, using market information, preparing and delivering a sales presentation to handling objections and negotiating.
SpeedWriting
Our SpeedWriting course is a new way to learn the BakerWrite™ SpeedWriting system in just six hours. It will help you accurately record the spoken word, to speeds over 40 wpm.
Audio Transcription Level 1
Audio Transcription is a valuable skill to gain, with applications in many industry sectors. This course will help you learn how to operate audio transcribing equipment and become proficient in document transcription.
Typaz Speed
With our typaz speed course we'll increase your work-rate and help you learn to touch-type at up to 40-60 words a minute; what a difference that will make to your productivity and daily work!
Telephone Techniques - Seminar
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
Pre-Requisites
There are no pre-requisites required.
Finance Options
Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: -
Self-Funded:
- Flexible payment plans to help you spread the cost* available at many of our centres;
- You could opt to pay upfront.
Company Funded:
Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.
What we can help with:
- Providing a comprehensive training programme outlining learning outcomes
- Tailored personnel letters
- Communication with finance departments to arrange payment options (upfront or payment plan*).
* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.
Career Path
After working in a Receptionist role with time and experience, and possibly further training, you could look towards jobs such as Senior Administrator, Personal Assistant (PA) or Office Manager as a route to progress your career.
