CORONA VIRUS / COVID-19 UPDATE: We are here to help. If you are at home during this challenging time, this is your opportunity!

Pitman Training specialises in supported distance learning, and our support teams are available at each of 15 centres nationwide to help. We will provide everything you need to upskill and secure a recognised qualification! You can complete all your training from home now and you also have the opportunity to train later at your local training centre. We have no hidden fees and you have 12 months to train.

Get in touch now by calling freephone 1800 532 632 or click here. Your local Pitman Training support team are available to answer your questions and help you enrol now!

 

CORONA VIRUS / COVID-19 UPDATE: We are here to help. If you are at home during this challenging time, this is your opportunity!

Pitman Training specialises in supported distance learning, and our support teams are available at each of 15 centres nationwide to help. We will provide everything you need to upskill and secure a recognised qualification! You can complete all your training from home now and you also have the opportunity to train later at your local training centre. We have no hidden fees and you have 12 months to train.

Get in touch now by calling freephone 1800 532 632 or click here. Your local Pitman Training support team are available to answer your questions and help you enrol now!

Telephone Techniques - Seminar

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

 

Overview

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

The seminar will help you acquire a confident and friendly telephone manner. We will help you develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner. This will lead to increased work effectiveness through a better understanding and application of the key responsibilities involved in your job role.

The key areas covered include;

  • Improving communication skills
  • The importance of voice and attitude
  • Learning what to say and what NOT to say
  • Developing effective listening skills and questioning techniques
  • How to sound confident and helpful
  • Understanding the customer needs
  • Handling awkward situations and calls
  • Taking messages, handing over and re-routing calls

During the seminar, you will be given a workbook to use as a reference guide on completion of the course.

Course Fees?

Click below for more details or call us on 1800 532632.

Call us now and transform your career today

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