This course will provide you with useful, real-life strategies to help you handle challenging interpersonal situations in the workplace.
Quick EnquiryThis course is for all working professionals who wish to learn practical strategies to successfully navigate interpersonal challenges in the workplace.
Awarded 3 CPD points upon successful completion
Start Date
Study Type
Training Type
Duration
Conflict is an unfortunate part of life, which everyone inevitably experiences at some point, and conflict within the workplace can be especially difficult to deal with.
In this course, you’ll learn practical, solution-based tactics to help you defuse and manage potentially volatile situations. You’ll learn techniques that can be applied with managers, colleagues, and subordinates to help you resolve differences fairly, quickly, and calmly.
There are three modules in the course:
Conflict Resolution for Managers
Conflicts between employees start off with tensions. Through the nine stages of escalation, they can escalate unless action is taken. You will learn how a manager can support employees in resolving conflicts independently with the help of mediation when necessary.
Talking through Conflict
You will learn that in a relationship conflict one of the parties involved should ideally initiate a conflict resolution discussion. This should be well prepared, held in a calm setting, and focused on the issues causing the conflict. After a two-way discussion, joint solutions should be developed and agreed on.
Conflict Resolution between Colleagues
Beneath the symptoms of a conflict are the underlying business and relationship-level issues. Each conflict strategy has advantages and risks, but the closer to consensus, the more sustainable the outcome. Learn to achieve solutions that are a win-win for parties in conflict.
Request more details or call the team on 1800 532632
Simply enter your details below and we'll email you a copy of all the course details straightaway. One of our friendly course advisors will be in touch to see how we can help and answer all your questions.
We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.
Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.
Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.
Click below for more details or call us on 1800 532632.
