CORONA VIRUS / COVID-19 UPDATE: We are here to help. If you are at home during this challenging time, this is your opportunity!

Pitman Training specialises in supported distance learning, and our support teams are available at each of 15 centres nationwide to help. We will provide everything you need to upskill and secure a recognised qualification! You can complete all your training from home now and you also have the opportunity to train later at your local training centre. We have no hidden fees and you have 12 months to train.

Get in touch now by calling freephone 1800 532 632 or click here. Your local Pitman Training support team are available to answer your questions and help you enrol now!

 

CORONA VIRUS / COVID-19 UPDATE: We are here to help. If you are at home during this challenging time, this is your opportunity!

Pitman Training specialises in supported distance learning, and our support teams are available at each of 15 centres nationwide to help. We will provide everything you need to upskill and secure a recognised qualification! You can complete all your training from home now and you also have the opportunity to train later at your local training centre. We have no hidden fees and you have 12 months to train.

Get in touch now by calling freephone 1800 532 632 or click here. Your local Pitman Training support team are available to answer your questions and help you enrol now!

Customer Care

This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care. During the seminar you will learn more about what customers expect and how best to handle customers if they are dissatisfied with the service they receive.

 

Overview

This is a one-day tutor-led workshop designed for individuals or businesses that want to develop processes and teamwork to enhance the key relationship between staff and customers. 

Covering all the key areas involved in customer service, you'll be asked to consider the essential aspects of 'Customer Service' and about the skills required for its effective delivery. 

During the workshop you'll work on theoretical situations, carry out skills building exercises and discuss all the key customer service aspects. 

Once you've completed the seminar you will be more aware of who your customers are and what they really want, therefore enabling you to handle different situations confidently and expertly.

You will be given a workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated.

Topics covered include: - 

 

Who are your customers? What do your customers want?

How to make customer care exceptional

Manage customer expectations

How good is good enough?

Building a positive environment

It's in the detail - things to think about

Active listening is better listening

Handling complaints

Dealing with customer emotions

Keeping calm and calming the upset customer

Phrases likely to upset

Getting the problem solved

How to make improvements.

Course Fees?

Click below for more details or call us on 1800 532632.

Call us now and transform your career today

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