This excellent course will raise your game when it comes to business communication skills which is often top of the list of qualities demanded by employers.Enquire Now
If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. It’s also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.
Awarded 14 CPD points upon successful completion
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers.
In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication. You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate online focussing on email, texts, online conferencing and more.
This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.
Lesson One: You will look at the definition of business communication and the different methods of communicating in business.
Lesson Two: You’ll focus on the appropriate use of tone and language in your communications.
Lesson Three: Will look at planning your communication and the different forms of written business communications.
Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.
Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.
Lesson Six: This is an e-learning module which focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.
Through studying this communications course, you will learn how to communicate effectively and professionally within the business environment, and be able to demonstrate the practical skills you’ll have gained.
There are no specific pre-requisites required for the study of this course.
Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include: -
Requesting funding from your employers needn’t be a daunting task. Many employers support and encourage their employees with their professional development and consider it a worthwhile investment to fund any training required.
What we can help with:
* Terms and Conditions apply. Speak to a Course Advisor for full information on the options available to you.
Anyone looking for an Office Administration career in roles such as Admin Assistant, Secretary, Legal Secretary, Medical Secretary or PA will find this course a great point to progress from.
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We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs.
Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.
Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses.
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