Communication at Work

Communication at Work

Designed for:       Those who want to improve their written and verbal skills in a work environment

Prerequisites:       Experience of using the Word program

Objectives:            To teach individuals how to communicate effectively at work

Course Content

·         Lesson One – Including:  Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe

·         Lesson Two – Including: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language,  appropriate dress code, procedures when receiving visitors, different methods of remote conferencing

·         Lesson Three – Including: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email

Benefits

n     Be able to use written and verbal skills in order to communicate effectively at work

n     The flexibility and value of a self-study course designed to enable you to work at your own pace

n     A personalised workbook to use as a reference guide on completion of the course

n     The opportunity to gain the widely recognised Pitman Training Certificate

Course duration:        6 hours